SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QQ Babies | Best Online Latest Affordable Parents Babies Children Needs Shops (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://qqbabies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Of the pluses, easy assembly, a lonely mother can quite cope independently, the most difficult is a heavy mattress. I installed on the ties, there is no screwdriver at home. Delivery by courier to the house, went all about three weeks. Another huge Plus is the length of 1,6 meters, which is suitable for many beds in Russia. Of the minuses. If you compare with an expensive analog, this is not a soft foam for protecting the teeth from above, as well as lightning is not on a secret fastener, as is a cheaper fabric.
Bortiki are very comfortable, executed qualitatively, they collect fairly simply, their functions perform perfectly. Already all the friends gave, everyone is happy! Separately I want to note the store, such he is a spirit, as interested in the client as much as possible. Meets promptly, customize in stock people to send faster. Usually delivery to Moscow takes less than a week.
Goods came quickly, packaging whole I haven't collected yet. In late December I will collect
Great thing! You can not worry about the fact that the child will fall off during sleep... Fully complies with the description
Excellent sides, everything is very well adjusted!
Gorgeous. Easy to Assemble, the design is strong enough. But I would like to have the opportunity to buy just a binding bar. Buying three sides want to make the design quite tough and for this you need an additional bar
It works! I am satisfied.
Very high quality sides. Good metal and fabric. Looks good too.
Sent fast and very good qualities
Ideal option-easy assembly, thanks to the store.!!!
Easy placement, you can coyar to base or not.
Получился отличный манеж, за ребёнка теперь спокойны. Быстрая доставка до двери на 4й день. Спасибо!
Everything came quickly :) until I tried.
2 paid. It is written shipped from the warehouse 3, but accepted by the delivery service 5. a little unclear, but as it is. Still quickly, the 8th received a courier. + in Russia, the holidays were. Instruction in English, but in fact it is not even needed. The thing is very cool, especially when the child sleeps with you. Everything is super, I advise.
The parcel to Moscow came very quickly, about a week. All the details are in place. The quality is excellent. Advise. The parcel was delivered to Moscow within a week. All details are in package. Easy to Assemble and good quality.
Very good sides. Recommend! Delivery came much earlier than the specified period. The size is all clear. They're going easy. In Operation behave perfectly. A little rustle when folding, but from this the child does not wake up. Thing!
Great quality, easy to assemble.
Great sides! Come in 2 days!
This is the perfect design!!! Everything came very quickly!! Going fast. The child holds even 3 years! Take it will not regret, I'm happy because the dream now became calm and I'm not afraid that the child will fall at night!!
The quality of the material is super, the installation is very simple .... liked, the daughter jumped for 20 minutes when installed, as on the trampoline)))
Хорошие прочные бортики. Понижают тревогу родителя на 80% ))) доставили быстро, привёз курьер домой. Конструкция тяжелая и надежная. Борта с защелками, очень удобно. Сам материал шелестит, когда поднимаешь борт, что иногда будит малыша в чувствительный сон. Лучше поднимать их заранее.
Metal cross-sections of the sides consist of 3 parts. One side came with a little costed and dirty middle parts. But since they close then with a cloth, it seems like it's not critical, but a little unpleasant. Well, in several places, the threads stick out, but this is already picky I think. In general, the quality is good. On bed 1,6 it is necessary to take a board of 1,6 and not 1,5 as some do, as the real length will be a little less than 1,6 as expected, so that the board normally normally got The photo after wiping with a alcohol cloth, became cleaner, but the dirt in the coke is still visible.
Good side. We liked, withstands even the load of an adult, twisted to the lamps on the bed (because the mattress is thin), so it is very strong. I took on an ikeev bed measuring 80 × 200 board size 60 × 150, there is a 50 cm seat left for the child to get off the bed on his own. This is a very convenient thing, before I had to make a barrier from the pillows, and still there was a risk that the child would fall, and with such a side is not scary now. Thank you very much to the store, the delivery is super fast, the courier brought to the house for 30 km from the city
On the rack bottom, you can attach with clamps. Everything is fine.
All right, but I have chest and if it's not with screws it won't stay fixed.